Contact us
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Email: [email protected]
About us
- Essential Japanese Cooking, Inc. is a distributor of professional instructional DVDs published by TSUJI Culinary Institute. All products are copyrighted material and may not be copied, modified or reproduced.
Shipping, Payments, Returns & Privacy
| Shipping: | Your Essential Japanese Cooking Instructional Series DVDs will be shipped via Express Air Mail. Expect your order to arrive within five to seven business days of our receipt of your order. In the event of a delay, we will notify you by email. Price includes all shipping charges for orders shipped to the U.S.A. If you order is to be shipped outside of the U.S.A. please contact us for information on shipping costs to your country. Due to Japanese Holidays, shipment may take longer during the following periods: May 1-5, August 7-15, and December 26 - January 6. |
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Payment Method: |
All payments must be made in U.S. Dollars via Online payment with Major Credit Cards accepted via the PayPal payment system. | |
| Returns & Exchanges | We do not accept returns due to the nature of the products we sell,
the shipping costs for returns given the location of return, and anti-piracy
concerns. Therefore, all sales are final. What do I do if my order is incomplete, incorrect or damaged? Upon verification of any incomplete, incorrect or damaged orders, Essential Japanese Cooking, Inc. will replace the order promptly. Please contact us for return instructions in such an instance. |
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| Privacy and Security | Your
Information is Secure Essential Japanese Cooking, Inc. uses PayPal to process your order information. PayPal uses secure servers and site encryption technology to ensure that your personal information and your transactions are protected from fraud or misuse. PayPal is registered with TRUSTe. In addition, Essential Japanese Cooking is committed to keeping your information confidential. Your personal information will never be shared with other organizations for commercial or any other purpose except as required to complete your order. |
Any questions at all?
Please don't hesitate to contact us!
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