Customer Service

Shipping:

At this time, Essential Japanese Cooking only ships to the United States. All orders include free shipping.

Your Essential Japanese Cooking Instructional Series DVDs will be shipped via Express Air Mail. Expect your order to arrive within five to seven business days of our receipt of your order. In the event of a delay, we will notify you by email.

Due to Japanese Holidays, shipment may take longer during the following periods: April 29 – May 5, August 7-15, and December 26 – January 6.

Payment Method:

Checkout via PayPal. You do not need to have a Paypal account. You may pay for your order with Visa, MasterCard, Discover, or American Express credit card.

Returns & Exchanges

All sales are final. We do not accept returns due to the nature of the products we sell, the shipping costs for returns given the location of return, and anti-piracy concerns.

What do I do if my order is incomplete, incorrect or damaged?
Upon verification of any incomplete, incorrect or damaged orders, Essential Japanese Cooking, Inc. will replace the order promptly. Please contact us for return instructions in such an instance.

Any questions at all?

Please don’t hesitate to contact us »

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